Responsible Gambling
At Aldi, we believe in promoting a safe and enjoyable experience for all our customers. While Aldi is primarily known as a leading supermarket retailer, we recognise the importance of responsible gambling awareness, particularly in relation to lottery tickets and scratch cards available in some of our stores.
Our Commitment to Responsible Gambling
We are committed to ensuring that gambling products sold in our stores are handled responsibly. This means we take the following steps:
- We only sell lottery and scratch card products to customers aged 18 and over
- We train our staff to verify age identification when necessary
- We display responsible gambling messaging at point of sale
- We support national initiatives that promote safer gambling practices
Recognising Problem Gambling
Problem gambling can affect anyone. It is important to be aware of the warning signs so you or someone you know can seek help early.
Common Warning Signs
- Spending more money on gambling than you can afford to lose
- Chasing losses by continuing to gamble after losing
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family or personal responsibilities
- Feeling anxious, stressed or irritable when not gambling
- Lying to friends or family about gambling habits
- Using gambling as a way to escape problems or relieve negative emotions
Tips for Staying in Control
Gambling should always remain a form of entertainment rather than a source of income. Here are some practical tips to help you stay in control:
- Set a budget before you purchase any gambling product and stick to it
- Never gamble with money you need for essential expenses
- Take regular breaks and avoid impulsive purchases
- Keep track of how much time and money you spend
- Do not try to win back money you have lost
Where to Get Help
If you or someone you know is struggling with gambling, there are free and confidential support services available.
Get Your Bonus Now!| Organisation | Service Provided | Contact |
|---|---|---|
| GamCare | Advice, support and counselling | 0808 8020 133 |
| National Gambling Helpline | 24-hour confidential helpline | 0808 8020 133 |
| GambleAware | Information and treatment referrals | gambleaware.org |
| Gamblers Anonymous | Peer support and meetings | gamblersanonymous.org.uk |
Age Verification Policy
Aldi operates a strict age verification policy. We follow the Challenge 25 approach, which means any customer who appears to be under the age of 25 may be asked to provide valid photo identification before purchasing lottery tickets or scratch cards. Acceptable forms of identification include:
- Passport
- Driving licence
- PASS accredited proof of age card
Remember
Gambling should be fun and never cause harm. If it stops being enjoyable, it is time to stop and seek support. We encourage all our customers to gamble responsibly and make use of the resources available if needed.